SmallBizGenius Analysis
Famous Footwear receives mixed reviews, with many customers reporting negative experiences related to online orders and customer service. While some praise in-store experiences, the prevalent issues raise concerns about reliability and consistency.
Category Breakdown
Scores based on analysis of 244 recent reviews
Customer Service
2.0/10Many reviewers report negative experiences with customer service, citing unhelpful representatives, long wait times, and difficulty resolving issues. Customers mention rude staff, being hung up on, and a lack of follow-up regarding order problems and refunds.
42 reviews mention thisShipping & Delivery
2.5/10A significant number of reviewers complain about issues with shipping and delivery, including delayed orders, missing packages, and incorrect items being shipped. Some customers report orders being canceled without notification, while others mention receiving damaged or used shoes.
35 reviews mention thisReturns & Refunds
2.0/10Numerous reviewers express frustration with the returns and refunds process, citing long processing times, difficulty obtaining refunds for canceled orders or returned items, and instances of being denied returns in-store even with a receipt. Some customers also report losing rewards points when making returns.
28 reviews mention thisOnline Order Issues
2.0/10Many customers report problems with online orders, such as orders being canceled without explanation, items being out of stock despite being listed as available on the website, and receiving the wrong size or product. Some reviewers also mention issues with the website's address verification system leading to incorrect shipping addresses.
30 reviews mention thisIn-Store Experience
8.0/10A small subset of reviewers praise positive in-store experiences, highlighting helpful and friendly staff. These customers appreciate the personalized service and welcoming atmosphere in certain locations.
10 reviews mention thisPros & Cons
What Customers Love
"I received outstanding customer service from store manager Ms. Melissa at Lakeside Village and sales associate Mr. Kevin. They made me feel very welcome as if I was a close family member."
"I ordered a pair of Nike sneakers from this company. I received them and they didn't fit me well. I returned them using their prepaid mailer."
"But the phone customer support representative was quite helpful providing an instant refund and matching the price of the great deal I got on that order so that I could order the shoes again."
Common Complaints
"Ordered a pair of shoes for my granddaughter for Christmas said they were in stock got confirmation would ship in 3-5 business days. 5 days later emailed order was cancelled shoe was out of stock."
"Worst customer service experience both online and in store. In store, it was over the phone. She was short with me and didn’t listen and abruptly hung up."
"Been waiting for a refund for over a month now"
"Ordered sneakers for a Christmas gift and received leather 4-inch heel knee high boots."
"Website showed the item I wanted was available a couple of days later I get an email saying orders would not be fulfilled because item was out of stock"
Common Questions About Famous Footwears
Answers derived from customer review patterns
Is Famous Footwears legit and trustworthy?
While Famous Footwear is a real company selling shoes, these reviews suggest caution. Many customers report issues with order fulfillment, shipping, and customer service. The high number of complaints about canceled orders, incorrect items, and delayed refunds raises concerns about their reliability. While some customers have positive experiences, the prevalence of negative feedback indicates a significant risk of encountering problems.
Based on 45 reviewsDoes Famous Footwears have good customer service?
Based on the reviews, Famous Footwear's customer service is a major pain point for many customers. Numerous reviewers describe the customer service representatives as rude, unhelpful, and unresponsive. Many report difficulty getting assistance with order issues, returns, and refunds. The negative sentiment surrounding customer service suggests that it is not a strength of the company.
Based on 42 reviewsIs Famous Footwears worth it for small business?
For small businesses, Famous Footwear may not be the most reliable choice. The frequent issues with order cancellations, shipping delays, and customer service could lead to significant disruptions. While the company offers a wide selection of shoes, the potential for negative experiences outweighs the benefits for businesses that require consistent and dependable service. Small businesses may find more reliable options elsewhere.
Based on 30 reviewsWhat is Famous Footwears' return policy like?
Famous Footwear's return policy appears to be a source of frustration for many customers. While they offer returns, numerous reviewers report difficulties in getting their refunds processed in a timely manner. Some customers claim they were denied returns in-store even with a receipt. The inconsistent application of the return policy and the long refund processing times make it a potential drawback for customers.
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